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Telenor Microfinance Bank Limited Jobs Fraud Risk Manager



Telenor Microfinance Bank Limited Jobs Fraud Risk Manager - No Branches

Position Summary:

The incumbent is responsible for investigating branchless fraud issues and assisting the unit head in implementing internal controls to mitigate associated risks. In addition, the holder is responsible for conducting investigations of suspicious mobile wallet transactions and keeping records of each activity.

Duties and responsibilities:

  • Efficiently design, implement or maintain fraud detection tools or procedures.
  • Monitor interbank transfers and payment gateway-related transactions in real time.
  • Conduct in-depth investigations of suspicious financial transactions effectively.
  • Research easypaisa customers, merchants and suppliers to authenticate the payment transaction.
  • Take immediate action against the parties involved (MW accounts, Merchants) to avoid losses due to fraud.
  • Contact clients for additional verifications when necessary.
  • Prepare incident reports and submit them to the hotline with effective communication.
  • Keep logs, records or databases of all necessary information regarding fraudulent and promotional activities.
  • Negotiate with those responsible and commercial banks to manage the recovery of losses, return of amounts and handling of sanctions.
  • Carry out any other task assigned by the Fraud Risk reporting line.
  • The owner will be responsible for adhering to the behaviors and values   of Telenor Microfinance Bank in all aspects of their work conduct.
  • 12. Ensure that a culture of risk and compliance management is in place, and institute performance measures linked to individual risk and compliance responsibilities.

Location: Islamabad

Education: Bachelor of Business Administration/MBA/MS

Experience and Skills:

  1. 3 to 5 years of relevant experience. Experience with online payments / debit cards / fraud will be a plus
  2. Basic knowledge and understanding of concepts and methodologies related to fraud and evidence gathering.
  3. Excellent communication skills (both written and verbal) and interpersonal skills
  4. Negotiation skills
  5. Knowledge about IBFT and OPS

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